Refund Policy

We apply a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with its tags and in its original packaging. You will also need to provide the receipt or proof of purchase.

To request a return, you can contact us at contact@litradia.com.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

For any questions about returns, you can contact us at any time at contact@litradia.com.

Damaged items and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess the issue and make it right.

Exceptions and non-returnable items

Certain types of items cannot be returned, including perishable products (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you currently have and, once the return is accepted, place a new order for the new item.

14-day withdrawal period in the European Union

Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide justification. As stated above, your item must be in the same condition as when you received it: unworn or unused, with its tags and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

We will notify you as soon as we have received and inspected your return and let you know whether your refund has been approved. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@litradia.com.